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Dancehall

Dancehall Support

Last updated: August 7, 2026

Need help with Dancehall? Review the guidance below or contact us directly.

Email Support Privacy Policy Terms of Use

Contact Support

Email: imslowpoke@gmail.com

Include your iPhone model, iOS version, App version, the affected lesson or Short, and a short description of the problem. Screenshots or screen recordings can help when they do not contain unrelated private information.

Never send your Apple Account password, verification codes, full payment card details, or unrelated sensitive information.

Video Does Not Play

  1. Confirm that your device has enough free storage and that the App is up to date.
  2. Close and reopen Dancehall.
  3. Restart your iPhone if playback remains unavailable.
  4. If only one lesson is affected, include its block and lesson number in your support email.

Sound, Mute, Fullscreen, and AirPlay

Use the Mute button below a lesson video or the speaker icon in Shorts to control sound. Use Fullscreen to expand a lesson player. AirPlay availability depends on the video, receiving device, network, iOS version, and Apple system controls. Check the iPhone volume, Silent Mode, connected Bluetooth devices, and AirPlay destination if audio is missing.

Premium Lessons and Subscriptions

Dancehall uses auto-renewable subscriptions to unlock all premium video lessons. The plan, price, billing period, and any free-trial terms are displayed before purchase. Payment and subscription management are handled by Apple.

To manage or cancel a subscription:

  1. Open the iOS Settings app.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Select Dancehall.
  5. Tap Cancel Subscription if it is available.

Deleting Dancehall does not cancel a subscription. If no Cancel button is shown or an expiration message appears, the subscription is already canceled.

Restore Purchases

If you have an active subscription but premium lessons remain locked, confirm that you are signed in with the Apple Account used for purchase and tap Restore on the Dancehall paywall. Restart the App after restoration if access does not update immediately.

Refund Requests

Apple processes App Store payments and refunds. To request a refund, visit reportaproblem.apple.com and sign in with the Apple Account used for purchase.

Progress, Rewards, and Streaks

Completed lessons, watch time, likes, rewards, reward dates, and streaks are stored only on your device. Complete video lessons and practice on consecutive calendar days to build a streak. Deleting the App or clearing its local data may permanently remove this progress, even when a subscription can be restored.

Privacy

Dancehall does not require an account and does not use developer-operated servers, advertising, tracking, or third-party analytics. App progress remains locally on your device. If you email support, we receive only the message and information you choose to send, including the visible device diagnostics included in the draft email.

Safety

Make enough space before practicing, use stable flooring and suitable footwear, and stop if you feel pain, dizziness, or unusual discomfort. Consult a qualified healthcare professional before participating if you have an injury, medical condition, are pregnant, or are unsure whether the activity is appropriate for you.